This document is an electronic record in terms of Information Technology Act, 2000 & rules thereunder as applicable and the amended provisions pertaining to electronic records in various statutes as amended by the Information Technology Act, 2000. This electronic record is generated by a computer system and does not require any physical or digital signatures. This document is published in accordance with the provisions of Rule 3(1) of the Information Technology (Intermediaries Guidelines and Digital Media Ethics Code) Rules, 2021 that require publishing the rules and regulations, privacy policy and Terms of Use for access or usage of the Platform (“User Agreement”).
Welcome to Shoppers Stop Limited. By consenting to these terms and conditions, you agree to be contacted by us through various communication channels including WhatsApp, SMS, email, phone calls, and other digital platforms.
By providing your contact information and explicitly consenting to be contacted, you agree to receive communications from Shoppers Stop Limited for purposes including, but not limited to, customer service, marketing, promotions, and transactional updates.
Transactional Messages: These include order confirmations, delivery updates, and other transaction-specific information.
Promotional Messages: These include information about offers, discounts, new products, and services.
Customer Service: These include responses to your inquiries, feedback, and support-related communications.
The channels of communication could be but not limited to,
WhatsApp: We may send messages to your WhatsApp number provided by you.
SMS: We may send text messages to your mobile number.
Email: We may send emails to your registered email address.
Phone Calls: We may make voice calls to your registered phone number.
Your contact details and personal information will be handled according to our Privacy Policy.
We will take appropriate measures to secure your personal data and prevent unauthorized access.
You have the right to opt-out of receiving communications at any time.
To opt-out, reply with "STOP" to any of our messages, or follow the opt-out instructions in our communications.
Shoppers Stop Limited reserves the right to modify these terms and conditions at any time.
Any changes will be communicated to you through appropriate channels.
These terms and conditions are governed by and construed in accordance with the laws of India.
Any disputes arising out of or in connection with these terms and conditions shall be subject to the exclusive jurisdiction of the courts of Mumbai, Maharashtra.
If you have any questions or concerns regarding these terms and conditions, please contact us at 1-800-419-6648 or write to us at customercare@shoppersstop.com.
This Privacy Policy outlines how Shoppers Stop Limited collects, uses, discloses, and protects your personal information.
We collect information that you provide directly to us, such as your name, phone number, email address, and other contact details.
We may collect information automatically through cookies and other tracking technologies when you use our services.
To communicate with you for customer service, transactional updates, and marketing purposes.
To improve our services and customer experience.
We do not share your personal information with third parties except as necessary to provide our services or as required by law.
We may share your information with service providers who assist us in our operations, subject to confidentiality agreements.
We implement appropriate security measures to protect your personal information from unauthorized access, use, or disclosure.
You have the right to access, update, and delete your personal information.
You can withdraw your consent for communication at any time.
We may update this Privacy Policy from time to time.
Any changes will be posted on our website and communicated to you as appropriate.